Help

In this section we have gathered the most popular answers for the frequently asked questions to help you understand the functionality of our system. Look through – maybe your question is already there.

Our Support service is ready to answer your questions. The working hours of our payment department from Monday to Friday 10am til 8pm and on weekends from 11am til 5pm

You can refill your RBK Money wallet with a bank card of any Russian bank, with a bank transfer, prepaid RBK Money card, through cash-in kiosks and through popular e-payment systems.

Some money left in your e-wallet? We’ll give you several hints on how to withdraw it. This section describes ways of withdrawal of unspent money in your balance and terms of their use.